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Terms and conditions

TERMS AND CONDITIONS

We wish you "Welcome!" at Bocane and we want to thank you for your time and attention.

When you visit the store Bocane.ro , use any information presented, view the products offered or decide to buy them, place an order online, by phone or using other forms of communication with the Bocane team, use or will use the services offered means that you accept the conditions below, as well as those written on the pages How do I buy? , delivery , Return Policy , How do I pay? , The Privacy Policy , and the other sections displayed on the site that contain information on how to use the site.

Please read carefully the terms and conditions below:

Use of some terms

A) website represents the website of the company SC Bocane Accesories SRL, which can be accessed at the address Bocane.ro , through which access to information on the products offered by SC Bocane Accesories SRL is obtained.

b) Company represents the company SC Bocane Accesories SRL

c) The Client / Buyer / Consumer is the person who accesses the site, and who uses the Site in any way, or who places an order online or through any other method of communication (telephone, e-mail, online support system, etc. ).

d) Improper use represents the use of the site in a way contrary to the regulations and legislation in force or in any other way that may cause damage to the Company or other persons.

Site Content

A) The information published on the Site represents information of general interest about the Company, the products sold by it, as well as other information considered by the Company to be of interest to the Client.

B) The Site's content in its entirety is the property of the Company. The use without the consent of the Company of any elements contained on the Site is punishable according to the laws in force.

C) The company is not responsible for the content, quality or nature of the sites that have links on this site (commercial or advertising links). The responsibility for these sites rests entirely with their owners.

Limitation of liability

A) The company does not assume responsibility for damages caused by the non-functioning of the Website, as well as for those resulting from the impossibility of accessing certain links published on the Website.

B) If the Client uses a false e-mail address or sends electronic messages or any other communications in the name of another natural or legal person or in the name of any other entity, he will be sanctioned in accordance with the laws in force. The company has the right, but not the obligation, to delete any such contents identified on the site. The company will not bear the responsibility and will not be liable for any kind of compensation for any kind of damage caused by such communications.

Delivery of products

The delivery term of the ordered products is the one stipulated in the section Delivery . The company cannot be held responsible for delays caused by the courier company or its inability to contact the customer in time to meet the delivery deadline. The company has the responsibility to respect the delivery terms agreed with the customer in handing over the orders to the courier company.

Compliance with the Company's obligations can be proven at the customer's request by making available to him a copy of the parcel handover slip to the courier company.

The company reserves the right to delay delivery or not to deliver any order from which information such as the telephone number, the customer's name or the delivery address is missing, incomplete or cannot be used.

The Romanian legislation provides: The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 14 days of receiving the product (OG 130/2000 amended and supplemented by OG 34/2014). Consumer is considered any natural person, in the case of the Client the natural person.

If a customer places an order and then refuses to receive the package from the courier (except for the case where the package is damaged), the Company reserves the right to send the Customer a payment notification for the value of the delivery of the order, its return and any other costs involved in the delivery, packaging and preparation of the order, which can be proven by the Company with documents (Government Ordinance no. 130/2000, art. 10, paragraph a)). The client undertakes to pay the amount written in the notification within 3 working days. After the expiration of this term, the Company will have the right to take all legally available measures for the recovery of the claim.

Product warranty

The products ordered by the Customer will be delivered together with the fiscal invoice and warranty certificate. Bocane accessories benefit from a minimum 30-day warranty, according to what is stipulated in the warranty certificate.

The warranty conditions are those mentioned in the section Warranty .

Product availability

There is a possibility that due to an error, certain products that appear on the website and are ordered by the Customer may no longer be in stock.

In such a case, the Company will contact the Customer who placed the order and inform him.

The customer can approve the receipt of the order without the product that is no longer available or can cancel the entire order. Any amount paid in advance will be returned to the customer in case of cancellation of an order.

Return of products

Romanian legislation provides: The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 14 days of receiving the product (OG no. 130/2000 amended and supplemented by OG 34/2014) . Consumer is considered any natural person, in the case of the Client the natural person.

Bocane products can be returned within 30 days of receipt by the individual customer. Single-use, made-to-order or customized products cannot be returned (e.g. gift packaging, discount vouchers, modified or made-to-order products). The return procedure is the one stipulated in the section Return Policy .

Bocane will offer the Buyer the service of picking up the returned products from home, with a price that will be communicated to the Buyer. The service will take place only with the express consent of the Buyer. Alternatively, the customer can return the products through the courier service of his choice.

By expressing agreement with this Terms and Conditions section, the customer expresses his agreement regarding the reimbursement of the value of the returned products exclusively to the bank account indicated by the customer and renounces other types of reimbursement of the value of the order.

Comments posted on the site

Website customers have the opportunity to post comments in various sections of the website, which will be displayed only after they have been approved by a representative of the Company.

The company reserves the right (but not the obligation) not to post certain comments with obscene, threatening, illegal, defamatory content, which violates the right to privacy or confidentiality, intellectual property rights, contains viruses, can be qualified as spam, contains advertising messages or links to other sites.

By posting a comment, the client declares that he owns the intellectual rights over the posted information and gives the Company the right to use them.

Cookie files (cookies)

In order to provide clients with a personalized and pleasant experience, the Company uses cookie files to store important information about each user's site visits (site registration, shopping cart content, etc.). By using the site, you agree to the use of this type of file. Find out more information about cookies .

Complaints

Any complaints regarding the quality of our products or services can be made to:

SC Bocane Accesories SRL, using the online form or the phone numbers displayed on the contact page or email office@bocane.ro and they will receive a response no later than the next working day. Any complaint will be resolved with maximum diligence, within a maximum of 14 days from its receipt.

The National Authority for Consumer Protection, at the office in the county of residence or online by accessing the ANPC link on the Website.

disputes

Any dispute arising between the Company and the Client is tried to be resolved amicably between the two parties. If this is not possible, the legal provisions in force in this field will be applied, and the resolution of conflicts is the competence of the Romanian courts.

Distance contract

i. Contracting Parties:

BOCANE ACCESSORIES SRL , with headquarters in Cumpana, Strajei Street No. 91B, Constanta District, CUI RO 10136051, J13/2760/1997, account RO53CECEC001946007410931 , opened at CEC Bank Constanta, represented by Marius-Gheorghe Bocan, Administrator, as Seller

and

customer who decided to place an order in the online store Bocane.ro, using any means made available by the Seller - online at Bocane.ro, by phone at the phone numbers displayed in the online store, by email or through the online support system,

as Buyer .

II. Subject of the contract

2.1 The Seller undertakes to provide the products / services ordered by the Buyer, corresponding in quantity, quality and value to the order placed by the Buyer in the online stores www.bocane.ro or after consulting the catalog for products to order, the commercial offer sent to the Buyer (if applicable) , and the invoices that accompany the products / services delivered to the Buyer.

2.2 Payment of the price. The Buyer undertakes to pay the Seller the due price for the fulfillment of the contract, according to the order placed by the Buyer and confirmed by the Seller and the fiscal invoice.

III. Duration of the contract:

The contract is valid for 60 days from the date of issuing the invoice and is considered concluded from the moment the seller confirms the acceptance of the order sent by the Buyer.

IV. Effects of the contract

4.1. Obligations of the Seller

  • To transfer ownership of the good sold. The transfer of ownership is made by right when the contract is signed, but until the actual delivery of the good from the seller to the buyer, the risk of accidental loss belongs to the debtor of the delivery obligation. In case of accidental destruction of the asset, the debtor of the delivery obligation loses the right to consideration, and if he received it, he is obliged to return it.

  • Delivery of the property and its preservation until delivery. DELIVERY: The value of the delivery will be paid by the Seller, and its value will be re-invoiced to the Buyer. The buyer will be informed of the delivery cost before placing the order.

  • Guarantee against eviction and against hidden vices.

  • Guarantee for good functioning, as follows: THE WARRANTY OF THE PRODUCTS is 30 days.

  • The warranty ensures the remedy by the Seller only of the manufacturing defects found by the Buyer within the warranty term mentioned above, notified in writing by the Buyer with the presentation of the Warranty Certificate and a copy of the Invoice received when purchasing the product. The warranty does not ensure the replacement or repair of the product in case of damage caused by: failure to follow the Instructions for Use that accompany the products, accidents, careless or improper use, normal wear and tear after use, the action of other factors that are not related to the manufacturing defects of the material or that of labor.

  • The existence of manufacturing defects will be assessed by a representative of the Seller (by an authorized Jeweler in the case of Silver Jewellery), and if the existence of such defects is found, the repair will be carried out free of charge. In the case of the impossibility of carrying out the repair, the Buyer can choose between replacing the product with another of the same value or refunding its value by bank transfer.

  • According to law 449/2003, the Buyer cannot ask for the replacement of the jewel due to the falling of the stones.

  • The free repair within the warranty period will take place within a maximum of 15 (fifteen) days from the written notification sent by the Buyer to the Seller at the email address office@bocane.ro and returning the product to the Seller's headquarters.

4.2. Obligations of the Buyer

  • To take over the sold good.

  • To pay the sale price. The Buyer undertakes to pay for the products and services ordered from the Seller within the term and through the means made available to the Buyer, chosen by him (bank transfer, online through the online stores mentioned above or cash upon receipt of the package).

V. Exemption from contractual liability:

5.1 Major force: Force majeure exonerates the party invoking it from liability for the entire duration of its occurrence.

VI. Termination of the contract

6.1 According to the common law in the matter, the contract can be terminated by:

  • enforcement,

  • the agreement of the parties,

  • withdrawal from the contract,

  • expiry of the term,

  • fortuitous impossibility of execution

  • termination.

6.2 The right to withdraw from the contract. Effects. Exercise

  • According to the legislation - OG 130/2000 supplemented by OG 34/2014, with subsequent additions and changes: " The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 14 days of receiving of the product or, in the case of services, from the conclusion of the contract ".

  • This term is valid for watches purchased from the online store Bocane.ro the withdrawal (return) period being extended to 30 days for the other products ordered from stock, with the exception of personalized / engraved products, vouchers, single-use products and products brought by the Seller to the Buyer's order.

  • The Buyer will inform the Seller in writing that he wishes to withdraw from the contract, using a letter sent by e-mail, fax or registered letter to BOCANE ACCESSORIES SRL, with the address in Cumpana, Str.Strajei Nr.91B, ground floor, Jud.Constanta, phone 0341405236 e-mail office@bocane.ro .

  • The buyer will return the products to the seller within a maximum of 14 days from issuing the request.

  • The Seller will offer the Buyer the service of picking up the returned products from his home. The cost of this service will be communicated to the Buyer by the Seller, and the service will be performed only with the express consent of the Buyer.

  • Alternatively, the Buyer can return the products by any postal or courier service. The direct cost of returning the products (transportation) will be borne by the Buyer. Estimated, this cost is 24 Lei, VAT included, for transport by Fan Courier from the localities in the Fan Courier coverage area. To calculate the exact cost of the transport, you can use the Cost Estimate from Fan Courier, available at http://www.fancourier.ro/tools/estimare-cost-livrare/ .

  • The Seller assumes no responsibility for any products that suffer damage, destruction or are lost during transport, before reaching the Seller.

  • The Seller will accept the return of the products only if they are not worn, used, stained, modified, they are returned together with all the accessories, labels, documents and original packaging with which they were originally shipped by the Seller.

  • If the above conditions are not respected, the Seller reserves the right to refuse the return and return the products to the Buyer, at the latter's expense, or to request a fee for returning the products to their original state.

  • Following the return of the products and their receipt by the Seller and confirmation by the latter of the completion of the return, the Buyer can opt to receive other products of the same value as those returned from the store, receive a voucher for the value of the returned products or for reimbursement of the value of the order by bank transfer, to the account indicated by the Buyer in writing to the Seller. The Seller will not ask the Buyer for fees or commissions related to the reimbursement of the amounts.

  • The Seller will pay the value of the Buyer's order to the bank account indicated by the Buyer within a maximum of 14 days from receiving the information regarding the Buyer's withdrawal from the contract, only if the returned products have been received or the Buyer provides unequivocal proof of their dispatch.

  • The delivery cost paid by the Buyer will be reimbursed by the Seller, only if this is the standard delivery offered in online stores, without additional options.

  • The cost of any other deliveries will not be refunded.

ARE YOU COMING. Express commission pact 

The culpable non-fulfillment of the obligations of the parties automatically results in the termination of the contract and without granting any term.

VIII. Any communication between the parties, regarding the fulfillment of this contract, must be sent in writing.

The modification of this contract can only be done in writing, by agreement of the parties, in the form of an additional act, which will be an integral part of the contract.

This contract is completed with the regulations of common law on the subject and with the content of the Terms and Conditions, Delivery Policy, Warranty, Return Policy, Privacy Policy sections displayed in the online store Bocane.ro and in the Warranty Certificates, Instructions for Use and any other documents that accompany the products delivered by the Seller to the Buyer.

This contract was concluded when the Buyer received the ordered products.

Final provisions

A) The company reserves the right to make any changes to these provisions, as well as any changes to the Bocane.ro site, its structure or any other changes that could affect the site, without requiring any prior notification to users In this regard.

B) The company reserves the right to request an advance payment for orders made by the Customer on the Site. This advance cannot exceed the value of the products ordered by the Customer. Upon delivery, the Customer will pay the rest of the payment so as to fully cover the value of the products ordered from the Site and their delivery costs.

C) For orders placed by telephone, the Company will request confirmation of the order by e-mail, fax or the Customer's consent to record the telephone conversation in order to ship the order.

If any of the above clauses is found to be void or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.

For any kind of information, questions or complaints regarding the above Terms and Conditions, please contact us at the e-mail address: office@bocane.ro or at the phone number 0341.405.236.

Thank you for choosing Bocane!

Updated 22.10.2019

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